Legal
Privacy Policy
This Privacy Policy explains how Alchemy and Ink LLP, trading as Rayon Imaging ("Rayon", "we", "us"), collects, uses and protects personal information when you visit rayonimaging.com (the "Website") or contact us through it.
1. Scope
This policy covers the Website and the enquiries, applications and emails we receive through it. It does not cover clinical imaging or reporting services we provide to clients. Those services are governed by a separate written agreement with each client, which sets out how patient data is handled, including any business associate, data processing or confidentiality terms required by law.
2. Who we are
The controller of personal information collected through the Website is Alchemy and Ink LLP, a limited liability partnership based in Hyderabad, Telangana, India, which operates under the trade name Rayon Imaging.
You can contact us about privacy at [email protected]. Please write "Privacy" in the subject line so your message reaches the right person. This contact also acts as our grievance contact for the purposes of Indian data protection law.
3. Information we collect
We collect only what we need to respond to you and run the Website.
| Source | Information |
|---|---|
| Contact form | Name, role, organisation, region, work email, phone number (optional), care setting, reading model and subspecialties of interest, approximate study volume, and any message you write. |
| Careers form | Name, email, qualifications, availability, subspecialties, licences held, and any message you write. |
| Email to us | Your email address, name and the content of your message and any attachments. |
| Website use | Technical data our hosting provider processes to deliver and secure the Website, such as IP address, browser type and the pages requested. If you accept analytics cookies, usage information such as pages viewed, time on page and approximate location (see section 7). |
We do not intentionally collect sensitive personal data through the Website, and we do not knowingly collect information from children.
4. How we use your information
- To reply to your enquiry and discuss coverage, pricing and contract terms with you.
- To assess applications from radiologists and contact you about reading opportunities.
- To keep a record of our business relationship, including in our customer relationship management (CRM) system.
- To operate, secure and improve the Website, including detecting misuse.
- To meet legal, regulatory and accounting obligations, and to establish or defend legal claims.
We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
5. Legal basis
Where data protection law requires a legal basis, we rely on: your consent (for example, when you tick the box on our forms or accept analytics cookies); steps taken at your request before entering into a contract; our legitimate interests in responding to business enquiries and running a secure website; and compliance with legal obligations.
Where we rely on consent, you can withdraw it at any time by emailing us. Withdrawal does not affect anything we did before you withdrew.
6. Who we share it with
We share personal information only with service providers who help us run our business, and only as far as they need it:
- Website hosting and security: Cloudflare, which hosts and protects the Website.
- Form delivery: Web3Forms (web3forms.com), which receives what you enter in our contact and careers forms and forwards it to our email inbox. It does not use the content for any other purpose.
- CRM: Zoho Corporation, if we add your enquiry to our customer relationship management system.
- Email: our email service provider.
- Analytics: Google, only if you accept analytics cookies.
- Professional advisers: lawyers, accountants and auditors, under a duty of confidentiality.
We may also disclose information if required by law, court order or a competent authority, or in connection with a merger, acquisition or sale of all or part of our business, in which case the recipient will be bound by this policy.
7. Cookies and analytics
The Website works without cookies. We do not set advertising cookies.
If we enable Google Analytics, we will ask for your consent first through a banner. Analytics cookies are only set after you click Accept analytics. If you decline, no analytics script is loaded. We store your choice in your browser's local storage so we do not ask again.
You can change your choice at any time using the Cookie settings link in the footer of every page, or by clearing your browser's site data.
8. International transfers
We are based in India and work with clients in the United States, Australia and New Zealand, the Middle East and Asia. Your information may be processed in India and in other countries where our service providers operate, which may have different data protection laws from your own.
Where required, we use appropriate safeguards for these transfers, such as contractual commitments from our service providers.
9. How long we keep it
- Enquiries that do not lead to an engagement: up to 24 months after our last contact, unless you ask us to delete them sooner.
- Client and contract records: for the life of the relationship and as long afterwards as law or our contracts require.
- Applications from radiologists: up to 24 months, so we can contact you about future opportunities, unless you ask us to delete them sooner.
- Analytics data: according to the retention setting in Google Analytics, which we keep at 14 months.
10. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a copy;
- correct information that is inaccurate or incomplete;
- ask us to delete your information;
- object to or restrict certain processing, or withdraw consent;
- receive your information in a portable format;
- nominate another person to exercise your rights if you are unable to (India); and
- complain to a data protection authority.
To exercise any of these rights, email [email protected]. We will respond within the time the applicable law requires, and in any case within 30 days. We may need to verify your identity first.
These rights include those available under India's Digital Personal Data Protection Act 2023, the EU and UK General Data Protection Regulation, the Australian Privacy Act 1988, the New Zealand Privacy Act 2020 and US state privacy laws, to the extent they apply to you. Residents of California and other US states with privacy laws can exercise their rights in the same way, and we will not discriminate against you for doing so.
11. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS) across the Website and access controls on the systems that store enquiries. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects you, we will notify you and the relevant authorities where the law requires.
12. Links to other websites
The Website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
13. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. If the changes are significant, we will make that clear on the Website.
14. Contact us
Alchemy and Ink LLP (Rayon Imaging)
Hyderabad, Telangana, India
Email: [email protected]